CARE+ FREQUENTLY ASKED QUESTIONS 

MEMBERSHIP 

Who can join Care+ Rewards?   

Care+ Rewards is a loyalty program available to Care Touch shoppers within the US.  

How can I become a Care+ Rewards member?  

Sign up using the form above and you’ll receive an email to download your pass.  

How do I get my Care+ Rewards card?   

Once you sign up, you’ll receive your digital Care+ Rewards card via our Care+ Messenger Bot or the confirmation emailYou can also store the rewards card in your Wallet (iOS) or Passes (Android) app.   

How do I earn points?  

Customers who register for the loyalty program receive points for all Care Touch purchases. Points are automatically reflected on your account after purchase.  

How do I redeem rewards?   

You will need a minimum of 100 points to start redeeming exclusive Care+ Rewards offers. Upon earning enough points, we will send you a discount coupon to your registered email for use in the Care Touch store. For detailed info on points redemption, click here. 

What is Care+ Rewards?  

Care+ Rewards is the official loyalty program of Care Touch USA. Qualified members get access to exclusive deals and earn points for all their purchases from the Care Touch store. 

What are the benefits of being a Care+ Rewards member? 

As a valued member, you get to enjoy a lifetime membership with perks such as points redemption, exclusive deals, free products, and future promotions by Care Touch. 

Where do I sign up for membership?   

You may signup via caretouchusa.com/rewards or Care+ Rewards Messenger. 

How do I get membership perks?  

Members are free to enjoy the program benefits upon successful registration. 

What is the minimum age requirement?  

The loyalty program is open to Care Touch shoppers 18 years of age and above. 

I live outside the U.S. Can I sign up for the program?

Care+ Rewards is currently available for U.S residents only. Rest assured that we are working to provide service in your area. Stay tuned for the latest updates

Who do I reach out to regarding my Care+ Rewards membership? 

For accountrelated questions and other Care+ Rewards concerns, you may email us at info@caretouchusa.com for assistance.
 

POINTS AND REDEMPTION 

How do I earn points?  

Every $1 spent is equivalent to one point when you make a purchase on the Care Touch store using the email you used to sign up for Care+ Rewards. Points will instantly reflect on your mobile wallet after every successful purchase. 

What can I use my points for?  

Points can be redeemed for any product on CareTouchUSA.com. Click here to start shopping today

Will my points expire?  

NoThe points in your mobile wallet have no expiry date. However, discount coupons earned in 2020 are valid until December 31, 2021 only.

How do I check my points balance?

You can access the mobile app to check your current balance and other account details.

What is the minimum points requirement to redeem rewards?  

A minimum of 100 points is required to able to redeem your points for rewards. 

Are there purchases that are not included in the points earning? 

Discounts within a purchase do not count as points. The points you earn is equivalent to how much you spent after a successful order. 

What should I do if I deleted my mobile pass? 

Reinstall the Wallet (iOS) or Pass (Android) to restore your data.  

PRIVACY POLICY 

Are there any privacy protection measures for my personal information submitted? 

Yes. You may read our Privacy Policy and Terms & Conditions.